ARMY byod with hypori

frequently asked questions

To set up Hypori Halo on your new device, download the Hypori Halo and MobileConnect apps on your new phone and scan the new QR codes, just like you did during your initial device setup. You will connect to your existing virtual workspace and no other configuration is required. Purebred and Email are already configured.

Yes. To access your Hypori Halo virtual workspace from multiple devices you must request a new Hypori QR Code for each additional device. To obtain a new Hypori QR Code, please contact the Army Enterprise Service Desk - Worldwide (AESD-W) at 866-335-ARMY or submit a BYOD ticket via the AESD-W Portal (https://www.aesmp.army.mil).

Once you receive and scan your new QR Code, you will connect to your existing virtual workspace and no other configuration is required.

Note: While you can have multiple instances of the Hypori Halo application that connect to the same virtual workspace, you can only have one instance of Army MobileConnect on your primary device that you use to generate your Hypori pin.

Yes. Logging into Hypori still works without any change. The user must complete Purebred registration to download their new CAC certificates to Hypori. Also, email must be updated so you can digitally sign and send/receive encrypted email. Please look in the User Guides section, Knowledge Articles folder, to access the "BYOD Hypori New CAC" article.

Yes, you can use your Army BYOD Hypori application OCONUS. Since there is no DoD data ever stored on your device, it meets the requirements for OCONUS usage. Currently, Army BYOD has a worldwide user base with support for Army personnel permanently stationed overseas.

Requests for technical support with the BYOD/Hypori Halo application can be directed to the Army Enterprise Service Desk - Worldwide (AESD-W) at 866-335-ARMY or submit a BYOD ticket via the AESD-W Portal (https://www.aesmp.army.mil).

Top 5 FAQs

I just received a new CAC. Will my Hypori application still work?

Can I use my Army BYOD OCONUS?

Who do I contact for support?

Enrollment FAQs

Dual-Persona faqs

Dual-persona faqs

Enrollment faqs

How do I enroll?

Enrolling is easy! To enroll, please use a CAC-enabled device to access the BYOD Hypori Hub and visit the  “How do I participate?” page which includes a link to the BYOD Enrollment Portal and provides an overview of the process.

Who is eligible to participate?

What is the BYOD onboarding process?

The BYOD program is open to all “@army.mil” users, to include military (Active, Guard, Reserve), Civilian, and Contractor personnel.

Note: If you are an Army service member assigned to a joint command (i.e., USSOCOM and others), you must register with your “@army.mil” address, as the BYOD service is currently only configured for select DoD365 tenants.

I have limited access to NIPRNet. Can I participate?

Onboarding is a 3-step process. For an overview of the process, please visit the "How Do I Participate?" page.

Yes.  While NIPRNet access is required to complete Step 3 (Purebred) of the onboarding process, if you have limited access to NIPRNet, you can explore the Army’s Azure Virtual Desktop Solution (AVD) as an option to obtain access and complete your BYOD account set up. Once Purebred registration is complete, you no longer need access to NIPRNet to use Hypori Halo.

I enrolled through the Enrollment Portal and received my Welcome Letter. What’s next?

I received my on-boarding emails from Hypori, but I was unable to login within ten (10) days and my QR Code has expired.  How do I request a new QR Code?

Once you’ve enrolled, your account request will be sent to Hypori, who will create your account usually within 1-3 business days. Once created, you will receive a series of step-by-step email instructions to walk you through the rest of the set-up process.

I received my registration emails from Hypori, and my Army MobileConnect or Hypori QR Code does not work, or I cannot find my QR Code.  What do I do?

Don’t worry! If your first 10-day QR Code expires, you will automatically receive up to two (2) additional sets of QR Codes before your account is removed. Each of these QR Codes will be valid for 10 days. If the third QR Code expires and you have not completed your account set-up, you must contact the Army Enterprise Service Desk - Worldwide (AESD-W) at 866-335-ARMY or please use a CAC-enabled device to access the BYOD Hypori Hub to submit a BYOD ticket via the AESD-W Portal (https://www.aesmp.army.mil) to re-create your account.

Why am I required to complete Purebred Registration?

For assistance with onboarding support and QR Codes, please contact the Army Enterprise Service Desk - Worldwide (AESD-W) at 866-335-ARMY or please use a CAC-enabled device to access the BYOD Hypori Hub to submit a BYOD ticket via the AESD-W Portal (https://www.aesmp.army.mil). AESD-W can resend new QR Codes (should you need it) and walk you through the set-up process.

Simply put, your mobile device does not have a CAC reader and many of the Army’s services require a CAC for access. Purebred registration associates your digital CAC credentials with your Hypori Halo virtual workspace thus allowing you to access NIPRNet-hosted websites, CAC-enabled websites, Army365 Email, Teams, and more!

Setup and email faqs

Dual-Persona faqs

Dual-persona faqs

I am dual persona. Can I access both of my accounts (.mil / .civ) or (.mil / .ctr) through Hypori?

Yes, dual personas can access both sets of accounts (.mil / .civ) or (.mil / .ctr) through Hypori Halo. Due to Purebred limitations, each persona requires its own virtual workspace. This means that if you want to access both accounts from your Hypori Halo application, you will need to enroll and complete the onboarding process twice (once for each persona). Once complete, you will be able to access either persona from within the Hypori Halo application.

I am a dual persona and I want to access both of my accounts (.mil / .civ) or (.mil / .ctr) from my Hypori Halo application. How do I enroll in the Enrollment Portal?

I am a dual persona, is there anything special I need to do when onboarding?

The Enrollment Portal distinguishes users by their email address. If you want to access both accounts from your Hypori Halo application, you must complete two enrollment requests, one for each Army365 Email address.

Yes, when completing the Purebred process, you must have your correct persona’s CAC card inserted into your computer. Do not attempt Purebred provisioning with both CAC cards inserted into your computer.

personal and other faqs

SETUP & Email faqs

Setup faqs

My MobileConnect Authenticator is not generating a Hypori Code. How do I fix this?

Reauthorize your account by following the below steps:  

Locate the initial email invitation you received with the subject line: “Army BYOD – Step 1: MobileConnect Onboarding”
Open the MobileConnect App on your device 
Select the Settings icon on the bottom of the screen
Choose “Add 2nd Factor Account” option
Scan the QR code in the email from Step 1

If you continue to have issues after completing the steps above, please contact the Army Enterprise Service Desk - Worldwide (AESD-W) at 866-335-ARMY or please use a CAC-enabled device to access the BYOD Hypori Hub to submit a BYOD ticket via the AESD-W Portal (https://www.aesmp.army.mil).

I’m missing my Step 1, Step 2, or Step 3 email. What do I do?

Please check your “Spam” or “Junk” folder. Depending on your email settings, sometimes these emails can end up in folders other than your Inbox.

If you cannot find your Step 1 or Step 2 emails, please contact the Army Enterprise Service Desk - Worldwide (AESD-W) at 866-335-ARMY or submit a BYOD ticket via the AESD-W Portal (https://www.aesmp.army.mil), and to request an email resend.

If you’re missing the Step 3 email, please go HERE to view the Step 3 Email and access the Step 3 set-up instructions titled "BYOD Hypori Purebred Registration and Outlook Email Client Configuration". These are the same for all users.

No. Hypori is licensed by the user, not the device, meaning each user’s unique Hypori Halo virtual workspace can be accessed from any number of personal devices. If a user has one device, or 3 devices, that individual has one Hypori Halo license for their virtual workspace which they can access across all their personal devices.

If I access my Hypori Halo virtual workspace from multiple devices, will I be consuming multiple Hypori licenses? 

What apps can I access from my Hypori Halo Virtual Workspace?

We continue to review, evaluate, and add new apps to the Hypori Halo environment on a regular basis. Below is the list of applications available today:

Outlook, Teams, Office 365, OneDrive, OneNote, Word, Excel, SharePoint, Power Apps, Power Automate, PowerBI, Planner, Adobe Acrobat, IPPS-A, Mobile Digital Signature (MDS), Chrome, Hypori Camera, and Purebred.

To recommend an additional application for the Hypori Halo virtual workspace, access the BYOD Hypori Hub to provide your feedback at the Provide Feedback Link.

Can I receive Email and Teams notifications on my physical device?

Yes. If you have notifications enabled in the Settings of your Hypori Halo application, you will receive sanitized notifications when a new Email or Teams message comes in.

Since notifications are stored locally on the physical device -- and by design Hypori does not send any data to the user’s personal device -- notifications must be sanitized to remove all Army-related data.

Can I use my Bluetooth device (e.g., earbuds, vehicle audio system) to listen to Teams calls?

Yes. Simply connect your personal device to the Bluetooth device like you regularly do.  The Hypori Halo app will use whatever audio device is setup for your personal device.  The connection must be completed outside of the Hypori Halo app. Any configuration you make within the app is only making changes to the virtual device within cARMY.

Can I send/receive and digitally sign emails using Hypori Halo?

Yes. This is a very important feature of the Hypori Halo solution. When configuring email using Outlook, the user will identify their Purebred (DoD PKI) credentials for their digital signature and sending/receiving encrypted emails. (Use a CAC-enabled device to access the Hypori HUB to access the user guide.)

Can I access shared mailboxes and calendars in Outlook?

Yes. Please look in the User Guides section, Knowledge Articles folder, for a document called "BYOD Hypori Outlook Setup Shared Mailbox" for step-by-step instructions.

Can I setup a signature block in Outlook?

Yes. Please look in the User Guides section, Knowledge Articles folder, for a document called "BYOD Hypori Outlook Signature Block Setup" for step-by-step instructions.

personal & other faqs

personal faqs

Can I use the Hypori Halo app on any personal mobile device?

I’m concerned about my privacy. Does the Army have access to my personal data and activities (i.e., browsing history, apps, downloads, photos, videos, texts, contacts, calls)?

The Army NEVER has access to the user’s physical device. The Army does not want access to the user’s physical device. Unlike MDM/MAM/UEM software, Hypori Halo does not have the ability to view or access the user’s personal information on the physical device – nor does the Army.

What phone-level settings can Hypori monitor on the physical device? i.e., Can it check for root/jailbroken, lock screen enabled?

The local Hypori app can determine if the physical device is rooted or jailbroken and deny entry. The user can allow the application to access your physical location to support app usage within the Hypori Halo virtual workspace, but the user can opt-out of providing location access.

Can I use Hypori Halo to make phone calls?

Telephony is not a requirement of the BYOD Program. Phone calls can be made and answered through Microsoft Teams.

What permissions will Hypori need on a user's smartphone?

Hypori is NOT mobile device management (MDM) or mobile application management (MAM) software. It does not require root access to the physical device. The user controls Hypori Halo's access to the physical device sensors (i.e., microphone, camera, location, etc.). Any permissions granted within the Hypori Halo virtual workspace are limited to that virtual workspace (residing in the cARMY cloud) and have no bearing or impact on the physical device.

Will the files or data I access from the Army cloud get stored on my personal phone?

No data is stored on the physical device. There is no data transmitted from Hypori Halo to the physical device, just the pixels of what is represented in the virtual workspace hosted in the cARMY cloud. No data saved on the device means there is no data to lose, no data to leak, no data to wipe.

What is the mobile bandwidth requirement for Hypori Halo?

Hypori Halo consumes a fraction of bandwidth when compared to other apps on physical devices. Because it only streams what is needed to display the changes in pixels, consumption is greatly minimized. Ultimately, bandwidth utilization depends on what applications are in use, typically ranging between 500 Kbs and 5 Mbps. The highest range is limited for personnel using teams or streaming video feeds.

Will Hypori Halo require extra data usage from the physical device data plan?

Hypori Halo only uses a fraction of the data that a physical device uses even when actively streaming video. Hypori Halo only sends screen touches as coordinates to the cloud, and the cloud is responding with the difference of the screen output/changes and not a re-rendering of the full screen. All raw video data processing and associated data usage is handled in the cloud.

How do I provide feedback about my BYOD experience?

To provide feedback on your BYOD experience, please click the “Provide Feedback” button on the Hypori HUB SharePoint Site, which you can access using a CAC-enabled device located here. 

You can also provide feedback via the user surveys that are sent on a periodic basis to registered users.

Is Army BYOD with Hypori Halo an enterprise capability?

Yes. In July 2023, the Army BYOD solution with Hypori Halo was approved to transition from a limited-scope pilot to an enterprise capability.

Can I digitally sign documents using Hypori?

Yes, each user’s virtual workspace has the MDS App which allows them to digitally sign forms using their Purebred (DoD PKI) credentials.

How much does it cost?

The Army BYOD Program is centrally funded at the headquarters level and is available at no direct cost to the Army’s Active, National Guard, and Reserve members, including civilians and contractors.

Does Hypori require the user multi-factor authenticate (MFA) every time a user switches from one app back to the Hypori Halo client? 

The MFA (Army MobileConnect) is not required every time a user switches from one app back to Hypori Halo.  Once backgrounded (i.e., switching to another application), the current MFA will generally expire after 4 hours.

My Hypori Halo Virtual Workspace is running slowly or not working as expected?

Like any computer or mobile device, sometimes the user’s Virtual Workspace needs to be rebooted.  Before contacting support, we recommend the user access this user guide on the Hypori HUB via a CAC-enabled device to reboot their Virtual Workspace.

My Hypori Halo Virtual Workspace does not have an app I need; how do I make a request to add that app?

A key element of the program is receiving feedback, and we want to know what apps users need to get their jobs done. To request a new app, please use the Provide Feedback Form within the Hypori Hub SharePoint site.

My Microsoft Teams call/video is breaking up or choppy, is there a way to improve the voice and video quality?

Depending on the user's connection speed and quality of service (cellular, Wi-Fi), Microsoft Teams voice/video calls can be difficult to hear, choppy, etc.  The first step to troubleshoot the issue is to change the “Resolution” setting to “Slow Speed Network.” This will change the resolution and provide a much better user experience without sacrificing voice/video quality. From the main screen, pull down to expose the notifications screen and select, “Resolution.”  Once in Resolution, select “Low Speed Network.” If this does not alleviate the issue, call the Army Enterprise Service Desk - Worldwide (AESD-W) at 866-335-ARMY or submit a BYOD ticket via the AESD-W Portal (https://www.aesmp.army.mil) for support.

How do I access CAC-enabled websites within my Hypori Halo Virtual Workspace?

Hypori uses Chrome as the standard web browser which can access both NIPRNet and Internet websites using the standard NIPRNet-based rules and filters.  Your account has preconfigured government bookmarks for common-use websites including IPPS-A, MilConnect, EES, Defense Travel System, GKO, and Outlook Web Access (OWA).  When prompted for CAC credentials, the user will login by selecting their Purebred PIV Auth Certificate.

 I am getting "Channel Error Code 1 - ConnectingViewController.” What's wrong?

This error is usually related to an issue with the Domain Name Service (DNS).  Turn off your Wi-Fi and turn it back on and see if that clears the error. If this does not alleviate the issue, call the Army Enterprise Service Desk - Worldwide (AESD-W) at 866-335-ARMY or use a CAC-enabled device to submit a BYOD ticket via the AESD-W Portal (https://www.aesmp.army.mil) for support.

Do you have any handy “How to” videos?

The following devices and operating systems are authorized to participate in the RCWP – BYOD Program. If your device manufacturer is not on this list, it will not be allowed to connect to BYOD/Hypori system.

Apple: Any Apple device running iOS 13 or later
Android: Any Samsung, Google, Motorola, Microsoft, OnePlus, LG, Kyocera, Sony, Asus, Lenovo, Gigaset, CAT, Unihertz, Blu, Xiaomi, or Fairphone device running Android 10 or later
Windows 10

22H2: 19045.3031 (5/23/2023 patch level)
21H2: 19044.3086 (6/13/2023 patch level)

Windows 11

22H2: 22621.2070 (7/26/2023 patch level)
21H2: 22000.2003 (5/23/2023 patch level)

Yes! We created a playlist of videos that will help you personalize and navigate your Hypori Halo device – such as changing display size, organizing folders, and creating app shortcuts!

Watch Videos

Hypori halo in 80 seconds

With Hypori Halo the government network is never at risk and your personal data remains 100% PRIVATE. No one can access your personal apps or data. No one can monitor what you do on your smartphone outside the Hypori Halo virtual workspace. SERIOUSLY.

See how it works - simple, secure, separate - 100% private virtual workspace.

Use a CAC-enabled device to access the BYOD Hypori Hub and enroll today:

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