FAQ
General Overview
Q: What is Hypori?
A: Hypori is a zero-trust mobile work platform that enables secure access to organizational resources from personal devices, without storing data on the user's device.
Q: How does Hypori enhance mobile device security?
A: Hypori shifts the security focus from the physical device to the cloud, ensuring that no sensitive data is stored or remains on the personal device, which minimizes data breach risks.
Q: What are the core features of Hypori?
A: Core features of Hypori include virtual mobile workspaces in the cloud, no data stored on personal devices, secure access through encrypted channels, and complete segregation of personal and corporate data, ensuring 100% user privacy.
Deployment and Access
Q: How can one start using Hypori?
A: Organizations need to choose a deployment model, install the Hypori Client app on their users’ devices, and configure their cloud or on-premise settings to connect to their virtual workspaces.
Q: What are the deployment models for Hypori?
A: Hypori is available in the following SaaS deployment models to cater to the varying needs of customers:
Hypori Cloud: Hypori operates and maintains an environment running Hypori in a public cloud of Hypori’s choosing.
Hypori Named Cloud: Hypori operates and maintains an environment running Hypori in a public cloud, with the customer selecting their cloud provider of choice from a supported provider list.
Hypori IL5 in AWS GovCloud: Hypori operates and maintains an environment running Hypori in AWS GovCloud. This option is ideal for DOD Mission Owners and Partners who need access to National Security Systems (NSS) (i.e. NIPRNet) and environments storing and processing CUI/SBU.
Hypori Private: Hypori operates and maintains an environment running Hypori within a customer-owned public cloud account (or a customer’s data center if the cloud is not an option). This option is ideal for customers who need their data located within their own network.
Q: Can Hypori be integrated into existing IT infrastructure?
A: Yes, Hypori integrates with existing IT infrastructures, supporting various authentication systems, provisioning, and log management systems.
Security
Q: How does Hypori ensure data security?
A: Hypori uses a zero-trust security model, TLS encrypted tunnels for data transmission, and multifactor authentication to secure access.
Q: What protocols are used to secure data transmissions in Hypori?
A: Hypori uses military-grade TLS encryption to secure data transmission between the user's device and the cloud.
Q: Does Hypori comply with common regulatory and security standards?
A: Yes, Hypori is designed to meet rigorous security standards required for sensitive and regulated environments, including governmental and healthcare sectors (IL5, FedRAMP High, HIPAA, SOC 2 Type II, and GDPR).
User Management
Q: How are user accounts managed in Hypori?
A: Administrators manage user accounts through the Hypori Management API or admin console, including adding, modifying, or deleting user profiles.
Q: How does Hypori handle user authentication?
A: Hypori supports multiple forms of authentication, including SSO, biometric, and traditional username/password methods.
Q: Can administrators monitor and control user access?
A: Yes, Hypori provides comprehensive tools for monitoring user activities and controlling access rights within the platform.
Technical Support
Q: What technical support options does Hypori offer?
A: Hypori provides different levels of technical support, from standard troubleshooting to premium services that include dedicated support and faster response times.
Q: Are there training resources available for Hypori users?
A: Yes, Hypori offers a range of training materials, including online tutorials, webinars, and user guides to help both administrators and end-users.
Q: How does Hypori ensure continuous system availability?
A: Hypori employs robust infrastructure management practices, regular system updates, and real-time monitoring to ensure high availability and reliability.
Integration and Compatibility
Q: What third-party applications does Hypori support?
A: Hypori supports a wide range of applications, including productivity suites like Microsoft Office and Google Workspace, as well as specialized applications tailored to business needs.
Q: How does Hypori handle data synchronization with other systems?
A: Hypori ensures seamless data synchronization through encrypted APIs that facilitate real-time data updates and integrations with other enterprise systems.
Pricing and Licensing
Q: What are the pricing models available for Hypori?
A: Hypori offers subscription-based pricing, with variations depending on user count, storage needs, and specific service levels required.
Q: Are there any additional costs involved when using Hypori?
A: Depending on the deployment model, there may be additional costs for premium support services, extended storage options, and custom integrations.
Q: How does Hypori handle license management for large organizations?
A: Hypori provides flexible license management options that can scale according to organizational size and usage patterns, accommodating both small businesses and large enterprises.